Effective date: 2026-04-25

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of chattera.io (“Service”) operated by Chattera (“we”, “us”, “our”). By creating an account or using the Service you agree to these Terms.

1. The Service

chattera.io is a software-as-a-service platform for omnichannel customer messaging (Telegram, WhatsApp, Email, SMS), broadcasts, AI assistants, automations and analytics. Specific features and limits depend on your subscription plan.

2. Account registration

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
  • You must provide accurate, up-to-date information.
  • You are responsible for keeping your credentials secure and for all activity under your account.
  • One person or legal entity per account; you may invite team members within your workspace.

3. Subscriptions, billing and payments

  • The Service is offered on a subscription basis. Plans, prices and limits are listed on the Pricing page.
  • Payments are processed by our Merchant of Record, Paddle.com Market Limited, which acts as the seller of record and is responsible for collecting and remitting applicable taxes (VAT, GST, sales tax) where required.
  • Subscriptions auto-renew at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date.
  • Plan upgrades take effect immediately and are charged on a pro-rata basis. Plan downgrades take effect at the end of the current paid period.
  • If a payment fails, we may suspend the account after a grace period and notification.
  • Refunds and cancellations are governed by our Refund Policy.

4. Free trial and free plan

  • New users receive a 7-дневный Pro trial without requiring a payment method. After the trial the account automatically reverts to the Free plan unless you subscribe.
  • The Free plan has the limits described on the Pricing page.

5. Acceptable use

You agree not to use the Service to:

  • Send spam, unsolicited bulk messages or violate anti-spam laws (CAN-SPAM, GDPR, CASL, ePrivacy and equivalents).
  • Send messages without the lawful basis or consent required by the receiving channel (Telegram, WhatsApp Business Policy, etc.).
  • Distribute malware, phishing, fraudulent or deceptive content.
  • Promote violence, terrorism, hate speech, child exploitation, illegal goods or services, weapons, controlled substances, gambling where prohibited, or any other content prohibited by applicable law or by our payment provider.
  • Infringe intellectual property, privacy or other rights of third parties.
  • Reverse engineer, decompile or attempt to extract source code, except as expressly permitted by law.
  • Probe, scan or test the vulnerability of the Service, or breach security or authentication measures.
  • Use the Service to build a competing product.

We may suspend or terminate accounts that violate these rules without prior notice if necessary to protect users, partners or the Service.

6. Your content

You retain all rights to the contacts, messages, files and other content you upload (“Customer Content”). You grant us a limited, worldwide, non-exclusive licence to host, process and transmit Customer Content solely as necessary to provide the Service.

You are responsible for the lawful basis of processing the personal data of your contacts and for complying with applicable data-protection laws. You confirm you have the consent or other legal basis required to send messages through the Service.

7. Third-party integrations and your own AI keys (BYOK)

The Service integrates with third-party platforms (Telegram, WhatsApp/Evolution API, email providers, SMS gateways, OpenAI, Anthropic, Google, OpenRouter and others). Your use of those services is governed by their own terms. We are not responsible for downtime, policy changes or pricing of third-party providers.

If you connect your own AI provider API key (BYOK), AI requests go directly to the chosen provider. You are responsible for the costs and policies of that provider; AI usage made through your own key does not count toward our plan limits.

8. Service availability

We work hard to keep the Service available 24/7 but do not guarantee uninterrupted operation. We may schedule maintenance with advance notice and may perform emergency maintenance without notice when necessary.

9. Intellectual property

The Service, including its software, design, logos and documentation, is owned by Chattera and protected by intellectual-property laws. We grant you a limited, non-transferable, non-exclusive licence to use the Service in accordance with these Terms.

10. Confidentiality

We treat Customer Content as confidential and access it only as needed to provide support, investigate abuse or comply with legal obligations.

11. Termination

  • You may cancel your subscription at any time from your account dashboard.
  • We may suspend or terminate the Service for violation of these Terms, non-payment, or risk of harm to other users or the platform.
  • Upon termination, paid access continues until the end of the current billing period, after which the account moves to the Free plan or is closed.
  • Customer Content can be exported on request and is retained for at least 90 days after cancellation, after which it may be deleted.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, our total liability arising from or relating to these Terms or the Service shall not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to liability. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill.

Nothing in these Terms excludes liability that cannot be excluded by law (e.g. liability for fraud, gross negligence or death and personal injury).

14. Indemnification

You agree to indemnify and hold us harmless from third-party claims arising out of your use of the Service in violation of these Terms or applicable law, including claims relating to Customer Content or to messages you send through the Service.

15. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notification at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

16. Governing law and disputes

These Terms are governed by the laws of the country of our registration, without regard to conflict-of-law principles. The competent courts of that jurisdiction have exclusive jurisdiction, except where mandatory consumer-protection law grants you the right to bring proceedings in your country of residence.

17. Contact

Chattera
Email: legal@chattera.io · Support: support@chattera.io